Rachel Leigh will accept items for exchange or merchandise credit only within 10 days of purchase.  Item must be returned in new and saleable condition. Sale items and custom order items are non-returnable. Exchanges will be subject to shipping charges. Once your exchange or return is processed, you will receive a credit memo by email.  We can not refund shipping charges on returned items.
Please see wholesale section for wholesale return policy.
Items received as gifts may be exchanged for another item of equal or greater value within 30 days of purchase.

To return or exchange an item, please follow these simple steps:
1. Ship item back to Rachel Leigh with your complete contact information
2. Please make sure that all packages are insured properly and have a tracking number. Rachel Leigh is not responsible for items damaged or lost in transit.
2. Upon receipt, Rachel Leigh will confirm receipt of package and issue a credit memo to be used toward your exchange or future purchase

3. When you are ready to use your credit memo, simply email us at info@rachelleigh.com and advise your new order.

Rachel Leigh
Attn: RETURNS/EXCHANGES
252 West 38th Street, Suite 902
New York, NY 10018

 

Rachel Leigh offers shipping via FedEx and UPS. Please note that FedEx and UPS will not deliver to P.O. Boxes. The following charges apply to packages shipped in the United States. We ship over seas and to Canada. Shipping rates are calculated after you have added items to your cart and filled in the shipping address information. We only ship UPS Worldwide Express for all orders outside of the United States.

Service	Cost	When items will arrive
Ground	$12.00	5-7 business days, excluding Saturday and holidays.*
2nd Day Air	$20.00	Arrives in two business days when ordered before 1pm ET, Monday-Friday, excluding Saturday and holidays.*
Next Day Air	$35.00	Arrives next business day when ordered before 1pm ET, Monday-Friday, excluding Saturday and holidays.*
Air to Canada	$50.00	2-4 business days, excluding Saturday and holidays.*
International Air	$66.00	2-4 business days, excluding Saturday and holidays.*

** Please note that Three Day, Two Day and Overnight Delivery refers only to delivery time and not to the time needed to prepare your order. While most orders are ready for shipping within one day of ordering, some orders take additional time. FedEx and UPS only delivers Monday-Friday, therefore Overnight Delivery shipped on a Friday will arrive on Monday.

* Shipping times are approximate.
* Business days are Monday through Friday, excluding Saturday and holidays.
* Duties and Taxes are not included in shipping cost.

 

Rachel Leigh only assumes responsibility for a shipment while the item is in its possession. Upon delivery of the item to the shipping carrier, the laws and regulations of the shipper become the regulating laws of the shipment. The risk of loss of the item passes to you upon delivery to the carrier. Rachel Leigh will not be held responsible for lost shipments that are the fault of anyone but Rachel Leigh and will not be held responsible for its choice of shipping carrier.

We will repair any design purchased through RachelLeigh.com. Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please email info@rachelleigh.com regarding any repair questions or requests.

To return an item for repair, please follow these simple steps:

1. Ship item back to Rachel Leigh with your complete contact information. Feel free to email us prior to sending back the item in order to receive a repair quote. Please note that quotes are not final until the item has been returned and can be evaluated by our production team.
2. Please make sure that all packages are insured properly and have a tracking number. Rachel Leigh is not responsible for items damaged or lost in transit.
3. Upon receipt, Rachel Leigh will confirm receipt of package and advise repair fee.
4. When the repaired item is ready to ship, Rachel Leigh will advise repair fee and request payment prior to shipping item back.

Rachel Leigh
Attn: REPAIRS
252 West 38th Street, Suite 902
New York, NY 10018

Each item will be packaged in a custom velvet travel pouch. All orders will also be shipped in a gift box.

 

If you have questions or comments regarding your use of this site, our privacy policy, or our legal agreement, please do not hesitate to write to us or call us. Please address all correspondence to the following address.

Rachel Leigh
252 West 38th Street, #902
New York, NY 10018
646.290.6034 (p)
212.208.2413 (f)